Return & Refund Policy (Pharmacy Store)
Effective Date: 12/12/2025
At [Your Pharmacy Name], we are committed to delivering safe, authentic, and high-quality medicines.
Due to the sensitive nature of pharmaceutical products, our return and refund rules are more strict than general retail stores.
1. Return Eligibility (Within 2 Days Only)
You may request a return within 2 days of delivery only if:
You received wrong medicine
You received a damaged or leaked product
You received a defective or expired item
You received a different quantity/variant than ordered
The product must be:
Unused and sealed
In its original packaging
With invoice/bill intact
No returns are accepted after 2 days from delivery.
2. Non-Returnable Items (Standard Pharmacy Rules)
For safety, hygiene, and legal regulations, the following cannot be returned:
Opened or used medicines
Temperature-controlled products (insulin, injections, vaccines, biologics)
Refrigerated/Cold-chain medicines
Schedule H / H1 / X / Narcotic medicines
Antibiotics after seal is broken
Health supplements, protein powders, or consumables after opening
Personal care or hygiene items (creams, lotions, ointments, syrups opened)
Medical devices after seal is broken (glucometers, thermometers, nebulizers, etc.)
Any product marked non-returnable on the invoice or product page
These rules follow standard pharmacy safety regulations to prevent contamination and misuse.
3. Return Process
To request a return:
Contact us within 2 days of receiving your order:
Email: dawaighartak@gmail.com
Phone: +91 91491 96489
Provide:
Order ID
Reason for return
Photos/videos (for damages or wrong product)
Our team will verify eligibility.
After approval:
We will arrange pickup (if available)
Or ask you to send the item back to our pharmacy address
Products sent back without approval will not be accepted.
4. Inspection & Approval
Once we receive the returned product, our pharmacy team will inspect it.
Inspection time: 1–3 business days.
A refund/exchange will be approved only if:
The product is sealed, unused, and in original condition
The return reason is valid under our policy
If rejected (e.g., opened/seal broken), the item will be sent back to you.
5. Refund Duration
Refund timelines after approval:
UPI / Wallet / Net Banking: 2–4 business days
Debit/Credit Card: 4–7 business days
COD Orders:
Refund via store credit or bank transfer: 3–7 business days
Store Credit: Issued within 24 hours of approval
Delays may occur due to bank processing.
6. Refund Mode
Refunds are issued using the same payment method, except for COD.
Options include:
Original mode of payment
Store credit / wallet
Bank transfer (for COD)
7. Exchange Policy
If you received a wrong or damaged medicine, we can offer an exchange for:
Same product
Correct variant or quantity
Exchange depends on stock availability.
8. Cancellation Policy (Reminder)
Order cancellation is allowed only within 1 day (24 hours) of placing the order.
After this timeframe, cancellation is not possible.
9. Contact Us
For any issues related to returns, exchanges, or refunds:
dawaighartak@gmail.com
+91 91491 96489
Bhagel Market Near Albatiya Hostipal Sabji Mandi Bodla Agra U.P (282010)